Refund and Returns Policy

Refund & Return Policy

Effective Date: [Insert Date]

Welcome to Lit Decor (litdecor.in). We want you to be satisfied with your purchase. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • The product is damaged during transit.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The product is incomplete or missing parts.

To be eligible for a return:

  • The request must be made within 7 days of delivery.
  • The product must be unused, unassembled, and in its original packaging.
  • All tags, accessories, manuals, and invoices must be included.
  • You must provide clear photos or an unboxing video (recommended) showing the issue.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, improper installation, or negligence.
  • Minor variations in color, texture, or finish caused by lighting, photography, or screen settings.
  • Customized or personalized products.
  • Products damaged after delivery.
  • Items returned without original packaging or accessories.
  • Clearance, sale, or final-sale products (unless received damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.
  2. Share your order number along with clear images or videos of:
    • The product
    • The packaging
    • The shipping label
  3. Our team will verify the issue and arrange a replacement or refund where applicable.

4. Return Process

To initiate a return:

  • Email us at support@litdecor.in
  • Include:
    • Order Number
    • Name
    • Contact Number
    • Reason for return
    • Photos or videos supporting your request

Once approved, we will provide further return instructions.

Please do not send any item back without prior approval.

5. Refunds

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where possible, we may offer a replacement instead of a refund for:

  • Damaged items
  • Manufacturing defects
  • Wrong product delivered

Replacement availability depends on stock.

7. Order Cancellation

Before Dispatch

Orders can be cancelled before they are shipped for a full refund.

After Dispatch

Orders cannot be cancelled once they have been dispatched. You may request a return after delivery if the product qualifies under this policy.

8. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Shipping charges and return shipping charges (if applicable) may be deducted from the refund.
  • Repeated refusal of deliveries may result in future order restrictions.

9. Return Shipping

If the return is due to:

  • Our mistake (wrong product, damaged item, manufacturing defect), we will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Lit Decor
Website: https://litdecor.in
Email: support@litdecor.in

Our customer support team will be happy to assist you.